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Project Manager
Powerfront Inc. (www.powerfront.com) is an international SaaS provider and the creator of the INSIDE™ Customer Visual Engagement Platform. For the first time, retailers can view their online store or website LIVE in real-time; track customers’ behavior, and interact when it matters the most. Our Portfolio includes leading brands such as Gucci, Valentino, Staples, Rooms To Go, Sephora and more.
We are a dedicated, passionate, and close-knit team with technology running through our veins. Powerfront is a strategic technology partner that transforms the way companies run their customer engagement strategies. A career at Powerfront is exciting, challenging and rewarding.
We are looking for a highly motivated game-changer to lead our Project Management
Process. This dynamic self-starter is someone who:
● Is innovative and analytical with a drive to make the best use of available resources to get things done.
● Has previous experience with full life cycle project management.
● Is detail oriented and has a drive for quality and accuracy of results.
● Is a dynamic communicator with considerable interpersonal skills, who has strong deductive reasoning capabilities.
Key Responsibilities
● Plan and execute the overall implementation for multiple small to large scale accounts.
● Identify the client's roll out plan based on their specific needs and recommend the best practices to ensure a smooth and successful implementation.
● Safeguard customer satisfaction through prompt and professional communication including calls, emails, and follow-up timeliness with clients.
● Manage competing deadlines and continually manage multiple project expectations with key stakeholders simultaneously.
● Practice sound judgment and decision-making skills when working with customers, team members, and other departments.
● Manage time and prioritize project task requirements and issues.
● Work with cross functional teams to resolve any roadblocks to ensure a successful implementation.
● Ensure the delivery of projects within the budgets and schedules and according to the requirements agreed with the client.
● Ensure an excellent relationship between the company and its clients.
● Manage change requests, corrections and outstanding project items.
● End-to-end planning, execution, and delivery of client projects.
● Ensure effective collaboration across groups and all resources involved when delivering services and solutions to clients, ultimately ensuring client expectations can be met.
● Establish clarity, manage, negotiate, and document project scope and requirements.
● Identify, quantify, manage, and respond to project changes and risk factors.
● Manage and resolve project and personnel conflicts and support escalations; negotiate with customers and partners to reach optimal and mutually agreeable outcomes as necessary.
● Be astute and sensitive to environmental factors and stakeholder influences that may impact decision making and overall project success.
● Actively seek new opportunities by working with the customer, and the change control provisions provided by the contract, to extend the scope of profitable business.
● Support cross-regional teams and global delivery models.
Key Requirements
● Bachelor’s degree
● Customerr Success background with a strong emphasis on relationship building
● 5+ years experience in project or incident management leading complex, strategic initiatives across customer success, customer support, operations, product development and partnership preferably in a rapid-growth SaaS-based portfolio / platform business.
● Experience working with complex IT systems, software, and SaaS technologies.
● An ability to take a bird's eye view to ensure the puzzle pieces come together while being capable of diving into the details to diagnose roadblocks and drive decisions and execution.
● An ability to communicate complex incidents and projects at the right level for the audience.
● Exceptional troubleshooting and problem-solving skills.
● Excellent written and oral communication/presentation skills.
● Works well in a fast-paced environment and can quickly switch priorities as business needs change.
● Excellent attention to detail and motivated to double check work.
● Must possess a high degree of integrity and trust along with the ability to work independently.
● Ability to prioritize and manage multiple priorities.
Summary of Benefits
● A dynamic & forward-thinking organization revolutionizing retail technology
● A virtual workforce, remote but highly interactive and collaborative
● Be a part of an amazing culture with a high client and staff retention
● Take pride in partnering with the most prestigious brands in the world
● Career progression and longevity
About Powerfront
Powerfront is a leading provider of customer engagement technology and solutions. The company’s proprietary engagement software INSIDE™ provides real-time actionable intelligence that beautifully orchestrates an expanding ecosystem of communication platforms that has transformed the online retail experience.
INSIDE can be leveraged in a variety of configurations to meet customers’ needs. Its open architecture enables customers in the luxury retail, fashion, travel, automotive, finance, and government sectors to easily deploy direct connections to their end-users while leveraging the power of data visualization and AI to drastically improve operational efficiency and effectiveness.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role-based on business conditions, departmental need, or geographic location.
Powerfront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
职位类型：合同工
合同期限： 12 月
薪资： 每年最高 437,888.0元
申请问题:
- Do you have experience working remotely?
工作经验:
- SaaS: 3 年 (必填)
- Project Management: 5 年 (必填)
工作语言:
- English (必填)
